Issue: You may come across this after you upload a document to a Syngrafii Package and the filename of the document changes as seen in the screenshot below. The filename is shortened and a character `~` is added to the end of the filename followed by a number.
The Syngrafii application does not rename or truncate any filenames when uploaded to a Syngrafii Package.
Cause: This happens in Windows when documents are uploaded to a browser from a folder/file structure with a large name/path that exceeds a Windows file limit. This truncating and renaming is being done locally on Windows and the browser before it is uploaded to Syngrafii.
Solution: We suggest that you copy and paste the document into another folder or to shorten or change the the original folder path if it is too large. Then upload this document to the Syngrafii Package.