Accurate document capture plays a critical role in ensuring a smooth and successful Identity Verification (IDV) process. Poor image quality, unclear details, or incomplete uploads can cause unnecessary delays and failed verifications. To help improve results and minimize issues, we have outlined a few key suggestions and best practices below.
Place ID on a dark surface
ID Document Verification works best when there is contrast between the ID and the surface on which it is placed. Preferably use a plain black paper or a black sheet with no text or printing on it.
Place ID on a plain surface.
The ID should not be placed on a newspaper, magazine, keyboard, counter top or on your thigh. Holding the document in your hand and scanning it may result in a failed verification. Any key elements that are obstructed (barcodes or text) may result in a failed verification. Use a plain dark background and ensure fingers are not obscuring the document.
All 4 corners visible.
When you image an ID/passport, align the edges of the ID or passport bio page within the camera screen and ensure all 4 corners are visible.
Right distance between the ID and device.
Hold the device over the ID at a distance where the document is completely inside the camera screen. For passports ensure that the bio page (the page with name, passport number, photo etc) is the only page in view.
No glare.
When you scan the document, please ensure there is no glare on it. You might have to scan it multiple times if there is glare.
Avoid dark areas.
Scan the document in a well-lit room or area (not in a darkened room or area). Normal daylight or a well-lit room is ideal.
Avoid skewing of image.
Images should not be skewed/angled within the picture (2-3 degrees is acceptable). The edges of the image should align with the edges of the photo as closely as possible.
Hold steady.
Try to not to shake the device when you are taking the image of the ID document. Images that are too blurry may not be verified.
High resolution.
Modern cameras can take high-resolution images: we encourage you to submit images with a 1080p resolution.