iinked Identity Verification (IDV) with a Document requires signers to take high quality photographs of Government issued ID during the IDV process. This article covers some best practices that signers can take to ensure they have a successful experience during the IDV process.
Failed attempts during an Identity Verification could be the result of:
- Invalid, damaged, or altered identity card utilized.
- Damage to the bar code present on the ID Card could cause a failure.
- Altered or fake cards.
- Expired or unsupported ID.
- Poorly taken images, for example, if the client blocks part of the ID card with their finger.
- While the software does have detection for poor image quality and glare and will ask the client to re-take photos before submission, the following could impact the result:
- Poor lighting conditions when the photos of the ID card or individual are taken.
- Direct overhead lighting could cause glare on parts of ID cards, especially with highly reflective surfaces like a passport.
- A dirty camera lens on the device may result in blurry or unclear photos.
- Older devices may have a conflict especially if they are out of date (i.e. cannot be updated to the latest OS version). In those cases, clients may need to borrow a device from a family member.
- In some cases, the facial match recognition may fail due to varying factors from the client’s ID photo and the live photo of themselves at the time e.g. reflective glasses or a change in physical appearance.
- When using an ID with two sides, the signer should make sure to follow the instructions carefully to capture the correct side as directed.